
Brand Messaging & Positioning Workshops for Twin Cities Small Businesses
Updated: • By Moon & Marrow
What Happens When Your Messaging Isn’t Clear
Customers hesitate when they can’t quickly understand what you do or why you’re different. Teams write from different playbooks, so your website, emails, and social posts sound mismatched. Without a sharp position, you end up competing on price or volume instead of value.
Clarity fixes that: it shortens sales cycles, improves conversions, and makes content creation faster.
Why Brand Messaging Matters for Small Businesses
Clear positioning differentiates you from look-alike competitors.
Consistent language across site, email, and social builds trust.
A shared voice guide speeds up content production and avoids rewrites.
Great creative works best when the message is already dialed in.
What’s Included in Our Brand Messaging & Positioning Workshops
Discovery & Research
We review your site, offers, competitors, and customer feedback to understand the real landscape you’re operating in. This ensures the workshop starts with context, not guesswork.
Ideal Customer Profiles (ICPs) & Jobs-To-Be-Done
We identify your priority audiences and the problems they’re trying to solve. You’ll leave knowing exactly who you’re speaking to and what they need to hear.
Positioning Statement
We craft a concise statement that defines your category, your audience, your unique value, and the outcome you deliver. This becomes the north star for your marketing.
Value Proposition & Proof Points
We translate benefits into concrete promises backed by evidence—results, process, or experience—so claims feel credible, not fluffy.
Brand Voice & Tone Guide
A practical guide with voice principles, do/don’t examples, and tone adjustments for different contexts (website vs. email vs. social). Your team can write consistently right away.
Message House & Key Messages
We build a message hierarchy: core narrative at the top, supporting pillars underneath, and sample lines your team can reuse across channels.
Website & Social Starters
Headline and subhead examples for your homepage and service pages, plus caption starters so implementation is immediate.
Implementation Plan
A simple rollout checklist (what to update first, where to repurpose, and how to keep the voice consistent over time).
Optional Add-Ons
Sales one-pager, about-page rewrite, or full website copy package based on the new positioning.
Ready to finally nail your brand message?
3 Common Messaging Mistakes Small Businesses Make
1. Leading with features instead of outcomes
Customers buy outcomes—time saved, headaches avoided, goals achieved. When you lead with features, the value is unclear and easy to compare on price.
2. Trying to speak to everyone
When you target “everyone,” the message resonates with no one. Narrowing your audience makes your message stronger and conversions higher.
3. Inconsistent voice across channels
If your website sounds buttoned-up but social is casual, customers get mixed signals. A light, usable voice guide keeps everything aligned.
Our Process
Audit – We review current materials, competitors, and customer inputs.
Workshop – A live, remote session to co-create positioning, voice, and key messages.
Guide & Rollout – You receive the message house, voice guide, and implementation plan—then we support updates as needed.
“We kept redoing our website copy because nothing felt right. One workshop with Moon & Marrow gave us a position we believe in and a voice our team can actually use. Content is faster—and it converts.” — Twin Cities Wellness Studio Owner
Proof from Local Businesses
Brands with consistent messaging are shown to increase revenue by up to 23%.
FAQ
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You’ll walk away with a complete messaging toolkit that includes your positioning statement, value proposition with proof points, ideal customer profiles, a message house, and a brand voice & tone guide. Unlike long, theoretical decks, our deliverable is practical and usable. For example, you’ll get homepage headline starters, CTA examples, and caption prompts you can put into action immediately. Many clients tell us this clarity speeds up content creation, reduces rewrites, and gives their team a confident, consistent way to talk about the business.
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The full process typically takes 2–3 weeks: pre-work and research, a live workshop session, and delivery of your messaging toolkit. The workshop itself is usually 90–120 minutes. If you’re on a tighter timeline, we can streamline the process and still cover the essentials. Some businesses book us before a website launch or campaign, while others schedule when growth has stalled. Either way, the goal is to make sure you leave with actionable clarity, not just ideas.
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We recommend including 2–4 people: the owner/founder, a marketing lead, and someone who interacts with customers daily. This ensures the messaging reflects both leadership vision and customer reality. Too many voices can slow down decision-making, so we keep the core group tight. If you need wider input, we can gather feedback beforehand or present the final messaging to the larger team after the workshop. This way, you get both efficiency in the session and alignment across the company.
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Yes. Our workshops are designed for remote delivery via video call. We use collaborative tools like Google Docs or Miro to co-create messaging in real time, and sessions are recorded so you can revisit them later. Remote delivery means no travel costs or scheduling hurdles, making it easy for your team to participate from anywhere. Many clients appreciate the flexibility of shorter virtual sessions versus trying to carve out a full in-person day. The end result is just as effective—sometimes even faster.
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That depends on your needs. Some clients only want the toolkit so their internal team can handle implementation. Others ask us to apply the new messaging directly to their website. In those cases, we often start with homepage headlines, CTAs, and service page intros for quick impact. Over time, we can roll the messaging through every page, blog, and social channel. The workshop gives you the foundation, and our copywriting support ensures the rollout is smooth and consistent.
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A rebrand usually focuses on visual identity—logos, colors, design. Our workshops focus on language: what you say and how you say it. Many businesses jump to visuals without clarifying their message first, which leads to mismatched creative. By aligning your positioning and voice, you make your current visuals work harder—and if you choose to rebrand later, the creative process moves faster because the message is already clear. Think of it as the foundation under your brand’s house.
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Messaging success shows up in both leading and lagging indicators. Right away, you’ll notice content creation is faster and more consistent—less second-guessing or rewriting. In marketing metrics, stronger messaging improves engagement (like click-through rates, time on page, and email opens) and reduces bounce rates. Downstream, clearer positioning often shortens sales cycles and boosts conversion rates because prospects understand your value faster. We encourage setting a few before-and-after metrics—like homepage conversions or inquiry quality—so you can see the impact in real terms.
The Takeaway
Positioning and voice are the backbone of effective marketing. When your message is clear and consistent, every channel—from website to social to email—works harder with less effort.
Ready to clarify your message and move faster?
Written by Moon & Marrow, a Minnesota branding and marketing studio helping local businesses grow with compliant strategies.
Owners who struggle to explain the business in one or two sentences.
Teams whose website, emails, and social sound inconsistent.
Businesses shifting focus, launching new offers, or entering new niches.
Anyone tired of rewriting content because the message isn’t clear.
Who This Service Is For